Orders to Australia containing nicotine vaping products require a valid prescription from an Australian medical professional. The TGA recommends requesting your supplier to enclose a copy of your prescription within your order to ensure your shipment clears customs as quickly as possible.
While there is no legal requirement to provide a copy of your prescription to a store (or shipping carrier), DHL express has mandated that a digital copy of your prescription must be provided prior to pickup to ensure timely customs clearance in line with Australian customs requirements. If a prescription is not provided, DHL will not collect your shipment.
If you would prefer to deal directly with Australian authorities for any queries relating to your prescription we offer Courier Select AU (NZPOST / AUSPOST) as an alternative shipping method.