Orders to Australia containing nicotine vaping products require a valid prescription from an Australian medical professional. The TGA recommends requesting your supplier to enclose a copy of your prescription within your order to ensure your shipment clears customs as quickly as possible.

While there is no legal requirement to provide a copy of your prescription to a store (or shipping carrier), DHL express has mandated that a digital copy of your prescription must be provided prior to pickup to ensure timely customs clearance in line with Australian customs requirements. If a prescription is not provided, DHL will not collect your shipment.

If you would prefer to deal directly with Australian authorities for any queries relating to your prescription we offer Courier Select AU (NZPOST / AUSPOST) as an alternative shipping method.

In the event your parcel is intercepted by the Australian Border Force, it will be referred to the Therapeutic Goods Administration (TGA) who will contact you directly to provide a copy of your prescription prior to authorising the release of your order through customs.

This process will result in delays to your package clearing customs of 1-2 weeks.

If you are unable to provide a valid copy of your prescription your shipment will seized and you may face penalties.

An electronic copy of your prescription will be provided to DHL Australia on your behalf to assist customs pre-clearance. The digital copy of your prescription will be available to the Australian border force if required to check, reducing the need to physically inspect your package.

No, you only need to upload your prescription once (during the time its valid). You can see the current prescription we have for you on file during checkout.

If your prescription has changed or renewed, you can upload a new copy at the payment page. We will use the most latest prescription we have for you on file for subsequent orders.

Having a valid prescription is the responsibility of you (the importer). Please take a moment to double check your prescription when ordering.

While we will do our best to let you know if we spot a problem, we will not be in a position to verify prescriptions are from a valid medical professional or reconcile prescriptions against current and historical purchases.

If you have any questions about your prescription and how it relates to your order, please contact us and we'll do our best to help. 

You can find the prescription we have for you on file at the Payment Page of checkout. You can view past order prescription files in the My Account menu.

All orders shipped with DHL with a valid Australian medical nicotine prescription uploaded at checkout will continue to come with a delivery guarantee.

No. Vaping products containing nicotine can be imported for personal use under the personal import scheme with a valid prescription.

Australia intends to take a more uniformed approach in enforcing the existing requirement to have a prescription when importing Nicotine Vaping Products under the Personal Importation Scheme. For more information click here

The TGA has indicated any Australian doctor can write a prescription for Nicotine. For a no hassle prescription we recommend Medicalnicotine.com.au, QuitRX.com.au and QuitClinics.com; for more information please read this guide to getting a nicotine vaping prescription by clicking here.

The Personal Importation Scheme is a pathway created by the TGA to ensure Australians can legally gain access to prescription products not not available within Australia. For vaping its simple, you upload your prescription and we take care of the rest! Click here for more information.

Based on the TGA guidance, there is no requirement to fill your entire prescription in a single order; you can spread it out over multiple purchases. 

Under the personal importation scheme, you are permitted to order a maximum of 3 months supply over a 3 month period and 15 months supply over a 12 month period. 

The main intent of the personal importation scheme is to prevent commercial quantities being imported for resale - not to force law abiding Aussie vapers to order 3 months supply in a single order.